Privacy Policy

This privacy notice for Reina Access Solutions Ltd ("we", "us", or "our") explains how we collect, use, store, and share your personal information when you interact with us, including when you:

• Visit our website at https://reinaaccess.co.uk.
• Contact us by phone, email, or social media.
• Use any of our services, submit inquiries, or participate in marketing activities.
  If you do not agree with any part of this privacy policy, please do not use our website or services. For any questions or concerns, you may contact us at [email protected].

1. What Information We Collect
Personal Information You Provide to Us
We may collect personal details you provide when filling out forms, requesting information, or contacting us directly. This includes:

• Full name
• Email address
• Phone number

Information Collected Automatically
When you use our website, we may automatically collect:

• IP address
• Browser and device information
• Time zone and location data
• Usage activity on the site (pages visited, time spent, etc.)

We also use cookies and similar technologies to enhance your experience. You can read more in our Cookie Policy.

2. How We Use Your Information
We may process your personal data to:

• Deliver the services you request
• Respond to your queries and support requests
• Send you service updates and relevant communications
• Monitor website performance and usage
• Improve user experience and service delivery
• Comply with legal or regulatory obligations

We may also send occasional marketing communications, but you can opt out at any time.

3. Legal Basis for Processing
We process your information based on one or more of the following legal grounds:

• Your consent
• To fulfil a contract or provide a service
• To comply with a legal obligation
  To protect vital interests
• For our legitimate business interests, where your rights do not override these
   
  4. Sharing Your Information
  We may share your personal data with trusted third parties who assist us in operating our website, conducting business, or servicing you. These may include:
• Cloud storage and hosting providers
• Analytics services
• Professional service providers (legal, accounting)

We will never sell your personal information to third parties.

 
5. Data Security
We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse. However, no online transmission or storage system can be guaranteed to be 100% secure.

 
6. International Transfers
If you are based outside the United Kingdom, please note that your information may be transferred to, stored, and processed in countries where our service providers are located. We ensure that all data transfers are compliant with applicable data protection laws.

 
7. Data Retention
We retain your information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

 
8. Your Rights
Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we use your data
• Withdraw your consent at any time
• File a complaint with a supervisory authority

To exercise your rights, please contact us at [email protected].

 
9. Use of Cookies
We use cookies to enhance your browsing experience, analyse site traffic, and tailor content. You can control cookies through your browser settings. For more, see our Cookie Policy.

 
10. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from individuals under the age of 18.

 
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will indicate the date of the most recent update.

 
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

📧 [email protected]
📞 +44 7469 895102
📍 London, United Kingdom